'It was agreed, across the board, that in general turn-around times are quick and reports of a good quality and of a professional nature... much improved on previous providers, and delivering value for money'
Our clinical conference in September proved to be a great success with the 130 attendees who networked at every opportunity around the day’s events. The day started with business updates from the Managing Director, the Chief Medical Officer and the Director of Nursing followed by a seminar on ‘Stress and Substance Misuse in the Workplace’. The morning also provided seminars on Remploy discussing their workplace mental health support service and a Dermatology update. In the afternoon there were seminars on understanding the relationship between the internal and the external regarding workplace issues, an HIV and Hypertension update.
The MAXIMUS UK Foundation has proudly supported a variety of different charities this year through our most recent grant-giving cycle. Here are some of the great causes and how they will be benefiting from our support.
NMO-UK Rare Illness Research Foundation, Widnes
St John Ambulance Homeless Service, Hastings
Hurstwood Park, Haywards Heath
Worthing Churches Homeless Projects, Worthing
Disabled Sailing Association, Torquay
Bridge Street Church, Leeds
School for Parents, Nottingham
Impetus Neighbourhood Care, Brighton & Hove
RJAH Orthopaedic Hospital, Oswestry
Southampton Hospital Charity E1 Ward Fund, Southampton General Hospital
Enrych East Midlands, Coalville
Genie, Greater Manchester
North London Hospice, Finchley
Health Management successfully undertook audit activity for the annual SEQOHS accreditation last month, and received the following quote from the auditors "Thank you for completing your annual assessment and providing detailed feedback and responses to all questions posed. Your extensive range of nationwide OH services demonstrate consistent, ongoing commitment to achieving and maintaining SEQOHS Standards, together with innovations in your processes to help improve and optimise quality provision in meeting your customers' expectations. I am therefore pleased to recommend your service's accreditation renewal for a further year. Well done."
Supporting employees to achieve and maintain their mental wellbeing is a high priority for employers and an area in which advice is requested on a daily basis from us.
Employers are looking for practical help and guidance in managing what are inevitably sensitive situations. Health Management’s “Optimal Management of Mental Health Cases” briefing on 4th February in the City of London coincided with the ‘Time to Talk’ day, encouraging the nation to talk about mental health.
Presented by Dr. Mark Harvey, Medical Director of Health Management and Dr. Siobhan Martin, a leading HR Director and expert in Forensic Psychology the seminar focused on managing the complexities of mental ill-health cases within the workplace.
The session looked at how to ensure that appropriate and valuable support is offered by Occupational Health (OH) professionals - particularly in complex case management. Top tips included advice on case selection for referral to OH and the timing of this as well as the role that OH can play, and, importantly, what you should and shouldn’t ask OH.
Other topics covered what to do when an employee refuses all contact with the organisation on the grounds of mental ill-health and how fitness to attend management meetings is assessed.
The session was heavily oversubscribed, highlighting the importance of the topic. Attendees’ feedback was enormously positive and many asked for further support on how to prevent mental ill-health in the workplace and suggestions for practical intervention strategies.
MAXIMUS UK today announced it has signed a preferred partnership agreement with digital health innovator babylon.
The agreement brings together the market-leading health and wellbeing capabilities of Health Management, a MAXIMUS Company, with babylon’s digital health expertise.
The delivery of health services is rapidly changing as improved technology enables increased access to information, advice and assessments. Employers in particular are looking for better ways to manage the health of their employees, promoting wellbeing, and reducing sickness strategies in order to improve productivity and reduce costs. Health Management and babylon are joining forces to offer occupational health and wellbeing services via telehealth and mobile apps in order to help meet the requirements of both employers and employees.
Pat Birchall, Managing Director, Health Management said:
“Health Management meets the occupational health needs of more than 500 public, private and third sector employers, promoting and maintaining the physical and mental wellbeing of more than 2 million employees.
“We are constantly looking for innovative ways to provide high quality health services to our customers, in a way that is both affordable and causes minimum disruption to their business. Our agreement with babylon enables us to extend our occupational health offering, creating a high quality, digital platform for delivering health and wellbeing services to employers throughout the UK.”
The preferred partnership arrangement provides significant opportunities for both Health Management and babylon as they pursue their respective growth strategies within the public and private sectors. It provides compelling and innovative solutions in support of government health priorities including preventative care, integrated work and health services, and an integrated multi-platform offer for international clients.
Dr Ali Parsa, founder and CEO of babylon said:
“MAXIMUS and babylon share a similar vision to combine the most advanced technology with the best health service to provide better, more accessible and more affordable healthcare for all. Combining our services mean that a significant number of UK employers can choose to deliver the healthcare their employees need from the convenience of their mobile devices, in the office, at home, or even abroad, seven days a week.”
The preferred partnership agreement takes place with immediate effect.
Our recent Occupational Health (OH) Briefings held in the City of London proved extremely popular with clients. Those attending gave a 98% satisfaction score and commented that they were delivered with a “realistic approach to issues” and discussions were “frank and open”.
Presented by Dr. Adrian Massey, Medical Director of Health Management and David Whincup, a leading Employment Lawyer, the day entitled ‘Doctors or Managers — who have the solutions for workplace wellbeing?’ focused on the dangers of medicalising life and the resulting impact on the workplace.
It gave practical advice and guidance on how to ensure that appropriate and valuable support is offered by OH professionals - particularly in complex case management. Top tips included what OH can and can’t do; when an employer should seek OH involvement and investigated the potential of OH to support with the management of mental health.
Our next session goes on to further explore Managing Mental Health at Work.
For more information on the sessions contact Karen FitzGerald on 0845 504 1000 or email firstname.lastname@example.org.
The DWP’s Fit for Work service, managed and operated by HML, has been audited and accredited to the international quality and information security standards, ISO9001 and ISO27001 this month. Both these standards are already in place for Health Management’s occupational health service, offered to all our clients, and the accreditation assures all existing and potential users of the service that we take both quality and data protection/information security very seriously, working to best practice standards across all the work we do.
HML is also working towards achieving SEQOHS for FFW too over the next few months.
Our annual clinical conference packed a huge amount into one day this month. After HML business updates, Dr Wyn Parry chaired a DVLA panel. This was followed by a legal update, a session by Professor Kim Burton on ‘Psychological Flags Framework; overcoming obstacles to work participation’. Professor Paul Cullinan then followed this with a workshop on his study of Occupational Respiratory conditions. Reflective learning, a Fit for Work review and breakout sessions for the Primary Care and Transport teams completed the day. The clinicians also used the day to network and catch up with colleagues from across the country.
Fit for Work, the new support service, designed to help working people who face long-term sickness absence return to work more quickly, is now available across the whole of England and Wales. Health Management Limited is the provider of the service in which occupational health professionals support employed people if they have been, or are likely to be, off work for four weeks or more.
From now, all Employers will be able to offer their employees a referral to the new service, this complements the GP side of the service already in operation.
The service includes an in-depth assessment, followed by a personalised Return to Work Plan and managed support to get back to their jobs.
The service is expected to be of particular value in small and medium-sized firms where there is no, or limited, employer occupational health support available. It is estimated that only 31% of employees currently have access to occupational health services through their place of work.
HML have held the ISO27001 accreditation since 2012 but this month gained accreditation to the revised standards in Information Security.
Positive Certification ensures that we continuously meet all of the stringent requirements needed for us to be able to display the ISO27001 logo on our website and to offer validated assurance to our customers that we manage information security comprehensively and to internationally recognised standards.
The free Fit for Work service will provide support and advice to employed people if they have been, or are likely to be, off work for four weeks or more. According to government statistics, about 48,000 Welsh workers a year are off sick for that length of time. Fit for Work is being gradually rolled-out across Wales and England.
The service is being run by Health Management on behalf of the Department for Work and Pensions.
It is seen as particularly important in Wales where a higher-than-average proportion of the workforce is employed in smaller companies, which do not have occupational health services to support absent staff.
Welsh Secretary Stephen Crabb said: "The Fit for Work initiative will give tens of thousands of people across Wales the support they need to return to their jobs more quickly. This is clearly good for the Welsh economy."
GPs in Wales can now offer patients a referral to the service, which includes an in-depth assessment, followed by a personalised Return to Work Plan and managed support to get back to their jobs.
HML achieved a 'green' accreditation for the Government backed CAESER scheme in 'corporate social responsibility and sustainability'. Corporate Responsibility to Health Management is more than ensuring legal compliance, we recognise that our operations have an impact on the local, regional and potentially global environment and as a consequence we are committed to integrating sustainability into every aspect of our internal operations, as well as the way we work with our customers, suppliers and business partners. Our objective is to minimise our negative impact and promote sustainability through proactive planning, policy and decision making activities, while maintaining an ethos of 'continual improvement' in our approach.
This month HML held a series of development days for our Occupational Health Advisors and Technicians. The days were packed with updates from across various divisions within the company; an occupational health legal update; there was a session on new OH initiatives across the UK and finally the NMC revalidation process was presented with information on what HML will do to support our OHAs through it. The days were completed with networking events to encourage best practice across our team as a whole.
The fit for work service has now launched its full range of services, initially this is to a geographic specific group of GPs but over the next few months it will be rolled out nationally to both GPs and Employers. We provide impartial, expert health and work advice to employees, employers and GPs through the voluntary programme. Our ethos for the service is to empower employees and employers to take control and help people back to work through advice, consultation and assessment.
HML held another symposium at Gatwick again this month. The presentations included 'Lipid Management in cardiovascular disease', 'Management of obesity and possible impact on OH' and 'Living with and beyond blood cancer' by Dr Kazmi of Guys and St Thomas. The team also had business updates from MAXIMUS and HML.
MAXIMUS, our parent company, is heavily involved in charitable activities in the United States through it’s own charity MAXIMUS Foundation. Over the last few months Health Management have been working to establish a UK arm of the MAXIMUS Foundation which we are pleased to confirm is now registered with the Charities Commission.
The Foundation is committed to supporting organisations and programmes that promote personal growth and self-sufficiency through improved health, child and family development, and community development. It will provide financial support in the form of grants for non-profit organisations and charities that share the MAXIMUS commitment in helping the disadvantaged in our communities.
The US Foundation has generously given us $100,000 to launch the Foundation in the UK which means the Foundation will be able to award grants of between £1000 and £3000 which will make a real difference to small community based charities and organisations.
HML undertook audit activity for the annual SEQOHS accreditation this month, we passed and received the following quote from the auditors "Well done on producing such a high quality report card. It is evident that you continue to champion the SEQOHS Standards and that it informs your approach to excellent service delivery. I have no recommendation to make for next year, just continue as you are doing by investigating and addressing issues and reflecting on clinical and administrative practices to ensure continued customer satisfaction."
The new department for Work and Pensions service 'Fit for Work', delivered by HML, launched its website and advice line this month. It is designed to be a line of support to GPs, employers and employees to help people back to work. Anyone can use the website, web-chats and telephone advice line. We provide impartial, expert health and work advice to employers, employees and GPs and we empower employees and employers to take control and help people back to work through advice, consultation and assessment. The telephone and face to face assessment service will launch in early 2015 on a rolling programme.
Health Management achieved re-accreditation of the Link Up standard recently. Link Up is utilised by the rail industry to ensure not only the safety of its staff and customers but also best practice standards are maintained within Rail Occupational Health. Congratulations to all the Transport team for their continual hard work in this area.
Our clinical conference in early October proved to be a great success with the 140 attendees who networked at every opportunity around the days events. The day started with business updates from both the Managing Director and the Chief Medical Officer followed by a seminar on recent changes in Diabetes management and a 'Hip replacement' workshop. There was a lively session on 'Employment law and the impact on OH' and the conference ended with a thought provoking presentation on 'Mindfulness at work'.
Health Management ran another of their highly successful breakfast briefings for our clients this month. Once again the session on 'Optimal Management of Mental Health Cases' was over subscribed. The session was presented by Dr. Mark Harvey and Dr. Ben Barnaby, one of our business partners at Psych Health. The next one on 'What is best practice for workplace wellness' is due in October.
The Department for Work and Pensions has announced that Health Management Limited has been successful in its bid to operate the new Health and Work Service. Each year around 900,000 people have sickness absence for four weeks or more. Eleven million people in the UK take sickness absence and around 300,000 drop out of work into benefits. Sickness absence from work costs employers £9bn and employees £4bn each year.
The Health and Work Service is a voluntary service for individuals who are on sick leave from work. Their GP or, after four weeks, their employer can refer them to a dedicated support service where an initial telephone consultation with an appropriate clinician will identify the problems preventing an individual returning to work and then propose a return to work plan. It will launch by the end of 2014.
After a vigorous series of audits, HML received confirmation that we had been re-awarded the ISO9001 accreditation for quality and ISO27001 for information and data security with no non-conformances, which is great news and reflects the hard work and effort of everyone in the team.
Our coveted place on the Central Government Framework Agreement has been extended for another year. Health Management achieved the highest scores in virtually every category of the tender. We remain a preferred supplier of Occupational Health services to Central Government departments.
Over 120 of our OHAs attended HML's development conference in May. The conference included a master class in the management and assessment of lower back pain, a business update, supporting those with IBS and psychologists from 'Psych Health' held a seminar on common mental health problems to name a few of the interactive sessions. Feedback has been very positive with lots of networking and best practice ideas being shared.
Health Management are pleased to confirm that we are now members of the Business Disability Forum. Disability affects every aspect of business; employees, customers, markets, suppliers, and stakeholders. The Business Disability Forum provides a unique range of advice, support and expert tools to help organisation's become 'disability'smart'. Professor Mike O'Donnell, a Medical Director at HML, sits on the steering committee for the Forum too.
HML's Primary Care Division, led by Dr Alexandra Harkins, passed the Care Quality Commission's annual audit this month. Congratulations to the team as we know a lot of additional evidence had to be collated for this audit, as new services had recently been introduced.