Customer Feedback

• “Health Management provide an invaluable service. They understand the culture of the business well and are a great 'go between' between Dr's and us. The specialist provision for more unusual cases is very helpful”
  HR Business Partner, FTSE 100 Corporate
• “It was agreed, across the board, that in general turn-around times are quick and reports of a good quality and of a professional nature – much improved on previous providers and delivering value for money”
  First Review Meeting, Central Government Framework
• “I am very happy with the service and wish to continue”
  HR Manager, UK Housing Developer
• “The employee day was a great success; thanks for your help; please convey my appreciation to Kim”
  HR Manager, UK Manufacturing Company
• “I would like to thank HML and yourself for dealing with this urgent request so promptly.”
  Business Manager, Outsource Services
• “HML visited us yesterday for training on the new OH system. The feedback has been excellent and very well received”
  HR Helpdesk Manager, Multi National Mobile Phone Provider
• “I wanted to say how much I appreciate the extraordinary work that HML have put into this TUPE process. It must be a headache and given you some sleepless nights. From my point of view you have made it very painless. Needless to say I am grateful that HML have taken us on!”
  Nurse TUPE transferring from another provider to HML.
• “We have had brilliant support from Health Management”
  Infrastructure Director, FTSE 100
• “In times when we tend to focus on under performance, it was uplifting to meet a person who is both effective as a professional and is also naturally caring. I left my appointment with Lola feeling much more informed about my own health and revitalised by her empathy.”
  Employee, Fire Authority
• “This service has been an excellent source of support to both my staff member and myself. Thank you”
  HR Manager, County Council
• “The reports, to both the Employee and Manager were handled with 'caring and professionalism' . I really appreciate the way it was all dealt with, in that she made me feel very comfortable from the start.”
  Head of HR Operations, Central Government
• “The implementation has gone smoothly and the work of Derek and the rest of the HML team to make this happen is commended”
  HR Services, National Telecoms Organisation
• “Thank you all for your helpfulness and support since our contract started with you in August it has been invaluable and very much appreciated”
  HR Supervisor, Facilities Management Company
• “Our long term sickness absence was extremely high 17%, and within the first year of using Health Management we were able to reduce this to 5%.”
  Strategic HR Partner, Regional Housing Association
• “The Occupational Health service our employees receive and the subsequent medical report allow us to assist people back in to work early, the medical advice facilitates the right level of support to phase returns to work”
  Strategic HR Partner, Regional Housing Association
• “With the professional assistance of Health Management we are able to proactively manage all long term sickness cases to the benefit of our employees and the business”
  Strategic HR Partner, Regional Housing Association
• “I'd like to thank you for the pro-active work this last year to improve the service and realise savings and look forward to working with you for a further year”
  Head of HR Policy, Local Authority
• “Just to say we are delighted with Tim and Tony – both are very responsive to our queries and unfailingly polite – a joy to work with”
  Head of Safety & Sustainability, National Mobile Network
• “I would like to take a minute to thank the Occupational Health Practitioner who dealt with me on Thursday.... Lola was exceptional in her patience and attention she offered me.”
  Employee, Fire Authority
• “This is a personal thank you note to you from [us] for helping us make “Know Your Numbers” a success. Elodie and Zainab worked really hard and did a great job at organising the initiative with efficiency, professionalism and tolerance of the fast changing situation. Please know you all made a real difference!”
  National Health, Safety & Wellbeing Manager, Central Government
• “The Nurse had quite a busy week with us. She is delightful to work with and hopefully she feels welcome here. I have had several comments from staff who have said how much more thorough and professional this session is compared with the "know your numbers" session held ny another provider a few years ago.”
  Operations Team, Central Government
• “Just to say thank you to everyone in the team for again dealing with all my requests/questions in a calm professional manner. This is much appreciated”
  HR Manager, Government Department
• “I have spent the last two days doing training sessions with various store managers, and a consistent theme that came across was how much happier they are with the reports we are getting from HML in comparison to both legacy providers - a general theme seems to be that they are more robust and also more helpful.”
  Senior Legal Counsel, UK Telecom Provider
• “I want to express my deep appreciation for your help and support. Without this, I doubt I would have been able to get this resolved in such a proficient and timely manner. ”
  HR Officer, Local Authority
• “Please pass on our thanks to Kim who was, as always, pleasant and professional and enabled us to get through our appointment schedule with minimum fuss. Thanks once again for the support we received”
  Quality Manager, Technology & Manufacturing Business
• “Just a quick note to say thank you for organising this. It was a very successful day and the two staff that came to Trentside were absolutely fantastic. My whole team would like to express their thanks for a very professional service”
  Field Team Leader, Ops Delivery, Government Body
• “It's a necessity for us to receive independent medical advice. It is always provided promptly and thoroughly”
  HR Business Partner, National IT Services PLC
• “The service is invaluable. Health Management provide in-depth information which aids us greatly when looking at incapacity/disciplinary issues”
  HR Managers, National Charity
• “I have found Health Management to be the best service provider that we have come across. The service they provide is invaluable because it has really helped our HR department to be more professional”
  HR Manager, University
• “We have been extremely pleased with the service we have received and look forward to working with Health Management for many years to come”
  Head of HR, National Brewery and Pub Chain
• “The team are always very courteous and friendly and deal with any requests promptly, nothing is ever too much trouble”
  Health Care Provider
• “If there is anything on the (referral) report that needs clarification the Doctors are very good at explaining things clearly. They have been excellent in the conversations I've had with them – very approachable and prompt at responding”
  HR Manager, Financial Services Business
• “Our assigned Physician is both highly qualified and experienced. He offers cost efficient solutions and resolves conflicts to ensure effective health and well being at work outcomes”
  OH Project Manager, Large Public Sector Client
• “Thank you very much for your advice, which is very helpful. I would like to say that I have been extremely impressed with your service; the speed at which you have processed my referral and the way you have kept me up to date at all stages has been excellent. Thank you”
  Private Sector Partnerships Manager, London Council
• “Exceptional level of service as usual from HML team - very supportive”
  HR Manager Construction Industry
• “The service we receive your London clinic is excellent and I look forward to continuing our business relationship”
  Director of Operations, Private Company
• “Thank you again for providing a broad and yet very detailed view of the services of Health Management in such a friendly and understanding way. You definitely left a very positive image of Health Management and I look forward to contacting you in the near future with regard to increasing your provision”
  HR Manager, University
• “You are committed to supplying a quality and timely service and have engaged with Human Resource managers in constructive dialogues to ensure they meet service needs without compromise to the integrity of the service”
  OH Project Manager, Large Public Sector Client
• “I believe Health Management went above and beyond their level of service which was very much appreciated, thank you”
  HR Manager, Mobile Company
• “The recent Wellbeing programme was greeted very well by the majority of our employees. The whole exercise went very well. The team attending our site were extremely helpful and courteous. Nothing was too much trouble. I have not received any bad feedback which is excellent”
  HR Manager, National Media PLC
• “I have recently been diagnosed with an arthritic hip and have been referred to the Force's OH Unit. Not only have I been exceptionally well looked after, recommendations and implementations have been made that will support and strengthen my leg and will hopefully prevent further deterioration”
  Employee, Police Force
• “Health Management have proved to be a reliable and conscientious supplier”
  OH Project Manager, Large Public Sector Client
• “The service is comprehensive. HML are very helpful and competent at what they do”
  Line Manager, UK Brick Manufacturer
• “I would like to thank you and your colleagues for your help yesterday and also Dr Emslie. The report was just what we needed and has been a great help to us. We have now been able to act before our GM goes off on holiday. Once again Many thanks”
  HR Manager, National Magazine Publisher
• “Superb service yet again”
  Assistant Personnel Manager, Public Sector Client
• “Had excellent support on specific case from Clinical team”
  Regional HR Conference Organisation
• “The communication is good, I have been kept informed of progress with referrals and advised promptly on a number of medical situations to date”
  Branch Manager, Courier Firm
• “Thank you very much – you have been busy on our behalf! I am really impressed with your service – thank you again”
  Personnel Manager, Government Agency
• “What a service! Fantastic turnaround and please pass on my thanks to the Consultant involved”
  HR Business Partner, IT company
• “I believe I speak for us all when I say that we are very pleased with the service we are receiving from Health Management. I hope we are not proving to be difficult customers!”
  H&S Manager, National Transport & Logistics Company
• “I have now had two very positive feedbacks from recent referrals. The two members of staff who were involved in these referrals commented on your Doctor's professionalism, his thoroughness and the fact that he had offered information on the management of their condition that had not been provided by their GP”
  Line Manager, Government Agency
• “Firstly, thank you very much for your help so far, Alasdair has been extremely accommodating in turning round our requests extremely quickly”
  HR Director, International Charity
• “The service was totally efficient, everything worked smoothly. Your Physician was very helpful and fitted in as if he had been here for months”
  Head of OH, University
• “I would just like to say I have found Health Management's performance as a by word for excellence in the last 12 months and would be pleased if you could cascade that information to the Teams that deal with me.”
  Senior Pensions Administrator, National Charity
• “A brilliant response, thank you”
  Recruiter, Nationwide Energy Supplier
• “I would just like to pass on to you the report that a member of staff feels they would not be here today if it had not been for the help and support given to them by your nurse. They remarked on her professionalism, empathy and treatment skills”
  HR Director, Police Force
• “I have no doubt that without the support of your physiotherapist I would have had enforced absence from work either through being unable to physically get here, or at least through visits to my local GP and Hospital….. We are fortunate to have such an effective OH Dept and we sometimes take it for granted. Your nurse was professional, positive and very clear about what was required of me in terms of setting an exercise plan. Thank you”
  Detective Chief Inspector, Police Force
• “Dr. Harvey is very open and direct with his feedback and recommendations…. Overall service is prompt and staff are always happy to help ”
  UK Benefits Manager, Investment Bank
• “I have always had a great service from Mark and your support staff. I like the online tool and don't think there's anything I would change ”
  UK Benefits Manager, Investent Bank
• “I am so pleased that I am not getting the amount of issues I used to get - thanks!!! From my perspective, things are going wonderfully”
  SME Compensation & Benefits, UK Telecoms Company
• “As far as I am concerned everything is going VERY well, so thank you!”
  SME Compensation & Benefits
• “Our relationship with HML is so positive…. On the ground we couldn’t be happier”
  Lead Contract Manager, Government Agency
• “I visited one of your clients yesterday and our contact was highly complementary about all of your services. A glowing recommendation”
  Health & Productivity Consultant, UK Broker
• “We are very happy with the service and are renewing without issue”
  HR Manager, National Charity
• “The advice, guidance and support we receive is excellent, especially from the doctor assigned to us”
  HR Manager, Borough Council
• “I would like to thank you and Dr. Hall Smith for your involvement in ensuring that this case was dealt with quickly and efficiently. Thank you very much for your help.”
  HR Attendance Team Manager, Government Agency
• “That’s what I call excellent service from all concerned. Thank you very much. ”
  Senior HR Advisor, Government Agency
• “Since the Occupational Health contract moved across to Health Management in 2007 we have seen great improvements in the level of service provided and I am delighted that we can continue to work together. ”
  HR & Programmes Manager, National IT Services
• “I wanted to say it has been an absolute pleasure working with you particularly Sara who I have had very regular contact with for the best part of 2 years. I have valued your sound advice and judgement, thank you. You are fantastic at what you do. We are very lucky to have Health Management provide such a professional service”
  Development Manager, UK Law Firm